Privacy Policy for Trade Across
Effective Date: 02/12/2024
At Trade Across, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when providing services such as client sourcing, supplier sourcing, market analysis, and delivery and logistics optimization.
This policy complies with the General Data Protection Regulation (GDPR) and applies to all individuals within the European Economic Area (EEA).
1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you contact us or use our services, we may collect:
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Your name, email address, phone number, and business details.
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Payment information for processing transactions (processed securely through third-party payment providers).
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Professional Information: Business names, job titles, and preferences related to our services.
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Communications: Messages or inquiries you send to us.
b. Non-Personal Information
We may automatically collect:
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IP addresses, browser type, and operating system.
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Website usage data, including pages visited and actions taken.
c. Cookies and Tracking Technologies
Cookies are used to improve your browsing experience and provide analytics. For more details, refer to Section 7 below.
2. How We Use Your Data
We process your personal data for the following purposes:
a. Service Delivery
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To provide and manage our services, including sourcing clients and suppliers, conducting market analysis, and optimizing delivery logistics.
b. Communication
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To respond to inquiries, provide updates, or notify you about service changes.
c. Improvement and Analytics
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To enhance our services and website functionality.
d. Legal Compliance
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To comply with applicable laws and regulations or protect our rights.
3. Legal Bases for Processing
Under GDPR, we process your personal data based on the following lawful grounds:
a. Contractual Necessity
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To fulfill our contractual obligations when delivering services.
b. Legitimate Interests
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For purposes such as improving services and maintaining secure communications.
c. Consent
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When you explicitly agree to specific uses, such as receiving newsletters or marketing communications.
d. Legal Obligation
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To comply with statutory requirements.
4. Data Sharing and Third Parties
We do not sell your personal information. However, we may share your data with trusted third parties, including:
a. Service Providers
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Trusted third parties who assist in delivering our services.
b. Legal Authorities
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When required by law or to protect our rights.
5. Your GDPR Rights
As an EEA resident, you have the following rights:
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Request access to your personal data and obtain a copy.
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Request correction of inaccurate or incomplete data.
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Request the deletion of your data, subject to legal requirements.
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Request limited processing under certain circumstances.
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Request transfer of your data to another service provider.
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Object to processing based on legitimate interests or direct marketing.
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Withdraw your consent at any time for specific data processing activities.
To exercise your rights, contact us at [Insert Email Address]. We may require proof of identity for security purposes.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance functionality, analyze usage, and provide targeted services. You can manage or disable cookies through your browser settings.
7. Data Security
We take appropriate measures to protect your personal data, including encryption, secure servers, and regular security audits. However, no system is entirely secure, and we cannot guarantee complete protection.
8. Data Retention
We retain personal data for as long as necessary to provide our services, fulfill contractual obligations, or comply with legal requirements. Data retention periods vary based on the type of information, the purpose for which it was collected, and applicable legal obligations. When no longer needed for these purposes, data will either be securely deleted, anonymized, or archived in compliance with applicable laws.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." Your continued use of our services after updates constitutes your acceptance of the changes.
10. International Users
If you are accessing our services from outside the United Kingdom, note that your information may be transferred to and processed in countries where privacy laws may differ from your jurisdiction.
11. How do we Store, Use, Share and Disclose the Site Visitors' Personal Information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
12. How do we Communicate With Our Site Visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
13. Contact Us
If you have any questions, concerns, or requests related to this policy, please contact us:
Trade Across
Email: Yavor@trade-across.com
Phone: +44 7482 459507